Carl Frappaolo

Carl Frappaolo
Co-founder and Principal

Carl Frappaolo is a co-founder and principal with Information Architected. He has over 25 years experience working with a broad array of business solutions including knowledge and content management, information architecture, taxonomies, portals, search engines, Enterprise 2.0, collaboration, innovation management, document management, workflow, business process management (BPM), records management and imaging strategies.

Valued for his technical, practical and marketing expertise, he has consulted with a variety of organizations spanning multiple industries.

Sample Consulting Engagements

  • The Federal Reserve Bank of New York
  • Pfizer
  • Kraft Foods
  • Northwestern Mutual
  • Xerox
  • AT&T
  • Las Vegas Valley Water Authority
  • Oak Ridge National Labs
  • Perkins Coie
  • Merck
  • Nabisco
  • Apple Computer
  • AIG
  • Toyota
  • Alcoa
  • CHCA (Child Health Corporation of America)
  • Baxter Healthcare
  • Fluor Daniel
  • Guardian
  • MedMutual
  • Revenue Canada
  • State of Connecticut
  • Union Pacific Railroad
  • AARP
  • American Express
  • RR Donnelly
  • Johnson & Johnson
  • Hewlett-Packard (HP)
  • ING
  • Glaxo SmithKline
  • The State of Washington
  • US GSA
  • Natural Resources Canada
  • The Clorox Company
  • ProMutual
  • The City of San Diego
  • Air France
  • Bausch and Lomb
  • Catholic Health Initiatives
  • Florida State University
  • IIA (Institute of Internal Auditors)
  • Johns Hopkins University
  • MDS Nordion
  • Security Life Reinsurance
  • Transport Canada

Prior to forming Information Architected, Mr. Frappaolo was Vice President and founder of the Market Intelligence unit of AIIM International (2007-2008) and founder of Delphi Group (1988-2007.) Mr. Frappaolo is a Master of Information Technology and Information Systems Laureate. In 2000, he was bestowed the Distinguished Service Award by AIIM, and in 2009  was inducted into the ECM Company of Fellows in recognition of his outstanding contributions to the  industry.

Mr. Frappaolo has authored over 400 studies and papers and has been cited and published in leading industry periodicals including, Forbes, The Wall Street Journal, BYTE, ComputerWorld, InformationWeek, KM World,  CIO, Network World, and Digital News & Review.

He is the author of four books: Electronic Document Management Systems: A Portable Consultant, an extensive text that analyzes the role of the electronic documents as the cornerstone of today’s knowledge-based paradigm of computing (McGraw-Hill, 1995); Smart Things to Know About Knowledge Management, the leading primer on this business paradigm (Capstone, 1999); ExecExpress Knowledge Management, a critical business executive’s view on knowledge management (Capstone/Wiley, 2002), and Knowledge Management a primer on the business and technical aspects of knowledge management (Capstone/Wiley, 2006.)

Recognized as an industry leader with great technological foresight, Mr. Frappaolo is a frequent speaker at conferences and trade shows. He has delivered keynote addresses at numerous national and international trade and user conventions, where audiences consistently find his presentations thought provoking and on the cutting-edge.

Sample Keynote Addresses

  • Enterprise 2.0 Conference – “Enterprise 2.0: Straight From the Horse’s Mouth”
  • AIIM Conference – “Content Security at the Fulcrum of Innovation and Risk”
  • Vermont Governor’s Technology Fair – “Innovation in IT”
  • Xplor – “Deriving Value from Content, The X-Economy”
  • State of California Tech Forum “Putting the Government Online”
  • CIO Executive Forum – “Corporate Assets and Knowledge Management”
  • AIIM Conference – “Best Practices in Knowledge Leadership”
  • Xplor – “Content Management: From Here to Eternity”
  • Xplor – “How Do You Know you Have a Content Strategy?”
  • Electronic Commerce Association – “The Perpetual Enterprise”
  • National Online – “The Information Revolution”

His professional blog can be found at TakingAIIM and you can join his networks at LinkedIn and Facebook, or follow him on Twitter @carlfrappaolo.

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Testimonials/Quotes

“I've known Carl Frappaolo for the better part of my 15 years in knowledge management and he has been one of the pros from whom I have learned so much. Every time I think of him I think of his words "critical success factor" and smile. In the context of KM it means no good idea will ever see the light of day unless you can tie it to . . . the critical success factor of the company. KM became practical to me when I adopted those words as my own.”
by Jerry Ash, Founder, Association of Knowledgework

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