Business Process Management (BPM) and Workflow Course Description
Course Overview
This course looks at Business Process Management (BPM) and Workflow tools and techniques that support and empower the automation of business processes.
This course explores every angle of Business Process Management (BPM) and Workflow, from:
- Business impact to technology challenges
- Deployment alternatives to compliance issues
- Technology alternatives to cultural readiness
Multiple methodologies and tools for establishing the need for BPM and developing a solution design for a BPM solution are introduced.
Business Process Management (BPM) and Workflow are examined from multiple perspectives, providing both a business and technical appreciation for the benefits and challenges of these technologies and techniques. The relationship of BPM and workflow to business intelligence, process agility and transparency, cost reductions, work sharing and intelligent outsourcing are also examined.
Beyond Academic Theory – Based in Reality
All of Information Architected’s education programs, including the Business Process Management (BPM) and Workflow course, are developed by Information Architected’s principals, based on years of experience and research.
Modular Learning /Customized Training
This course is designed in a modular fashion to allow customization based on your specific business needs.
The course is applicable to the technician that needs to better understand the technology frameworks behind BPM and Workflow and the business strategist that needs to better appreciate the business opportunities provided through the strategic deployment of these tools and techniques.
The course can be tailored from a 2-4 hour executive session to a 2-3 day interactive session built for teams of any size.
Full-Course Agenda
Key Concepts & Functionality
- BPM vs. Workflow vs. EAI (Enterprise Application Integration)
- The Business Definition of BPM and Workflow
- The Technology Definition of BPM and Workflow
- The Process Centric Organization
- Process Silos and Functional Silos
- The Extended Value Chain
- The Extended Organization
- Core Competencies
Market Drivers and the Business Case for BPM and Workflow
- Process Awareness
- Automated Decision Making
- Process Transparency and Agility
- Process Management and Process Integrity
- Productivity
- Collaboration
- Work Sharing and Following the Sun
- The End of the Specialist
- Continuous Process Improvement
- Capture of Process Knowledge
- Outsourcing and Offshoring
- Building the Business Case
- Quality, Efficiency and Collaboration
- Potential Cost Advantages
- E-business Models
- Demand Chain
- Extended Value Chain
- Supply Chain
Associated Challenges
- Organizational Culture
- User Expectations
- Change Management
- Modeling and De-engineering
- Functional Abuse
The Building Blocks to Process Automation
- Processes and Sub-processes
- Roles
- Routes
- Tasks
- Queues
- Databases
Process Analysis Tools and Techniques
- How to Document a Business Process
- Process Modeling
- A Structured Approach to De-engineering
- Process Prioritization
- Process Automation vs. Outsourcing
- Interviewing Techniques
- The Rule of 5
- What to Listen For – What to Ask For
BPM and Workflow Metaphors
- What Designers and technicians Interface
- The User Interface
- Worklists and Notifications
BPM and Workflow Frameworks
- Process-centric
- Content-centric
- Ad Hoc
- State Change Engines
- APIs Java and ActiveX
- Worklists and Notifications
- SOA and Cloud Computing
Complementary Technologies
- Simulation
- Reporting and Executive Dashboards
- Enterprise Content Management (ECM)
- Enterprise 2.0 (E2.0)
Leveraging Standards
- WfMC (The Workflow Management Coalition)
- BPEL
- BPMM
- CORBA
- ebXML
- IDEF
- SOA
- SOAP
- SysML
- UML
- WSDL
- XPDL
- YAWL
Planning and Developing a Process Solution
- BPM and Workflow Best Practices
- Constructing an Effective Process-based RFP
- Scalability Issues
- Testing
- Pilot Selection and Rollout
