Tag Archive | "customer service"

It’s Always Day One at Amazon/Zappos

July 22, 2009 5 comments

IAM Alert: Amazon.com has announced a “definitive agreement” to purchase the ecommerce, “powered by service” Zappos.com for 10 million shares of Amazon stock (current market value of $807 million). (see the Letter from the CEO – Tony Hsieh – to Zappos employees, describing the drivers and benefits behind the acquisition) Amazon has long been held […]


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“Dan has a great grasp of business innovation...what it is, what it isn't, and what it takes to drive it. He understands the difference between innovation (process and capability) and innovations (events). His insight comes from his professional experience and from his curiosity, caputured in his blogs and podcast interviews with thinkers on the subject. In other words, he knows how to ask the right questions.”
by Matthew E. May, Owner Aevitas Learning

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