ECM Education
Enterprise Content Management Course Overview
This course provides a definitive education on Enterprise Content Management (ECM). You will become familiar with all of the component technologies that comprise ECM including: imaging search, taxonomy, workflow, BPM, document management, records management, web content management, content publishing/content delivery and collaboration . You will also be provided a practical education on best practices in conducting a needs assessment for and implementing an ECM, based on the industry standard MIKE2 methodology. This course takes you beyond the marketing hype and exposes you to real-word best practices, including the potential role of Enterprise 2.0 and SharePoint in an ECM system.
Beyond Academic Theory – Based in Reality
All of Information Architected’s education programs including the ECM course are developed by Information Architected’s principals, based on years of experience and research.
Modular Learning /Customized Education
The course is designed in a modular fashion to allow customization based on your company’s needs.
This course is applicable to the technician that needs to better understand the technology frameworks behind ECM and the business strategist that needs to better appreciate the business opportunities provided through and the challenges associated with the strategic deployment of a knowledge management practice.
The course can be tailored from a 2-4 hour executive session to a 2-3 day interactive session built for teams of any size.
Full-Course Agenda
Introduction to Key Concepts
- Differentiating Data, Information, Content and Records
- The Business Value of Content
- Defining ECM
- The Business Imperative for ECM
- ECM technology Components
Key ECM technologies
- Document Management
- Electronic Records Management
- Workflow
- Imaging
- Collaboration
- Web Content Management
- Content Security
- Search
- Browsing
Specialized Instances of ECM technologies
- Business Intelligence
- Business Process Management (BPM)
- Digital Asset Management (DAM)
- Email Management
- Portals
Information Architecture
- Defining an Information Architecture
- The Role of ECM
- Components of Information Architecture
- Metadata
- Taxonomies
- Folksonomies
- Searching, Browsing and Findability
Best Practices in ECM Deployments
- Capture and Creation
- Management and Security
- Delivery and Publishing
- Integrating Enterprise 2.0
- Positioning SharePoint in an ECM Strategy
Implementing an ECM System
- MIKE2 Methodology
- Business Architectures
- Technology Architectures
- Readiness Assessments and Needs Analysis
- Phased Implementation
- Governance
- Training and Change Management
- Opportunities and Obstacles
