This program combines Information Architected’s consulting practice and training programs on Business Process Management (BPM) and Workflow.
We work with your team to explore every angle of  Business Process Management (BPM) and Workflow,  from:

• Business impact to technology challenges
• Deployment alternatives to compliance issues
• Technology alternatives to cultural readiness

…all within the specific context of your organization.

Multiple methodologies and tools for establishing the need for BPM and developing a design for a BPM solution within your organization are introduced.

You and your team will explore Business Process Management (BPM) and Workflow from multiple perspectives, providing both a business and technical appreciation for the benefits and challenges of these technologies and techniques. The potential relationship of BPM and workflow to business intelligence, process agility and transparency, cost reductions, work sharing and intelligent outsourcing are examined.

Beyond Academic Theory – Based in Reality

All of Information Architected’s  programs, including the Business Process Management (BPM) and Workflow course, are developed by Information Architected’s principals, based on years of experience and research.

Information Architected’s Integrated Consulting and Training Model

Modular Learning /Customized Training

This program is designed in a modular fashion to allow customization based on your specific business needs.

The process begins with a survey and pre-training workshop in which Information Architected becomes intimate with your organization’s goals and objectives, current and planned projects, current level of understanding and experience with technology and practices.

Based on this input, we create a customized program that is a blend of education, exercises and workshops to move your projects closer to their goals and objectives, while simultaneously establishing a common level of understanding and competency in BPM and workflow in your organization.

Tailored for Your Team

The program is applicable to the technician that needs to better understand the technology frameworks behind BPM and Workflow and the business strategist that needs to better appreciate the business opportunities provided through the strategic deployment of these tools and techniques.

Potential Topics Covered Include:

Key Concepts & Functionality

• BPM vs. Workflow vs. EAI (Enterprise Application Integration)
• The Business Definition of BPM and Workflow
• The Technology Definition of BPM and Workflow
• The Process Centric Organization
• Process Silos and Functional Silos
• The Extended Value Chain
• The Extended Organization
• Core Competencies

Market Drivers and the Business Case for BPM and Workflow

• Process Awareness
• Automated Decision Making
• Process Transparency and Agility
• Process Management and Process Integrity
• Productivity
• Collaboration
• Work Sharing and Following the Sun
• The End of the Specialist
• Continuous Process Improvement
• Capture of Process Knowledge
• Outsourcing and Offshoring
• Building the Business Case
  • Quality, Efficiency and Collaboration
  • Potential Cost Advantages
  • E-business Models
    • Demand Chain
    • Extended Value Chain
    • Supply Chain

Associated Challenges

• Organizational Culture
• User Expectations
• Change Management
• Modeling and De-engineering
• Functional Abuse

The Building Blocks to Process Automation

• Processes and Sub-processes
• Roles
• Routes
• Tasks
• Queues
• Databases

Process Analysis Tools and Techniques

• How to Document a Business Process
• Process Modeling
• A Structured Approach to De-engineering
• Process Prioritization
• Process Automation vs. Outsourcing
• Interviewing Techniques
  • The Rule of 5
  • What to Listen For – What to Ask For

BPM and Workflow Metaphors

• What Designers and technicians Interface
• The User Interface
• Worklists and Notifications

BPM and Workflow Frameworks

• Process-centric
• Content-centric
• Ad Hoc
• State Change Engines
• APIs Java and ActiveX
• Worklists and Notifications
• SOA and Cloud Computing

Complementary Technologies

• Simulation
• Reporting and Executive Dashboards
• Enterprise Content Management (ECM)
• Enterprise 2.0 (E2.0)

Leveraging Standards

• WfMC (The Workflow Management Coalition)
• BPEL
• BPMM
• CORBA
• ebXML
• IDEF
• SOA
• SOAP
• SysML
• UML
• WSDL
• XPDL
• YAWL

Planning and Developing a Process Solution

• BPM and Workflow Best Practices
• Constructing an Effective Process-based RFP
• Scalability Issues
• The Potential for BPM in the Cloud
• Testing
• Pilot Selection and Rollout

Act Now – How Can We Help?

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