This program combines Information Architected’s consulting practice and training programs on Knowledge Management.

We work with your team to explore every angle of Knowledge Management, from:

• Business impact to technology challenges
• Deployment alternatives to compliance issues
• Technology alternatives to cultural readiness

all within the context of your organization.

Multiple methodologies and tools for establishing the need for KM and developing a solution design for KM are introduced.

You and your team will explore KM from multiple perspectives, providing both a business and technical appreciation for the benefits and challenges of this business practice.

Beyond Academic Theory – Based in Reality

All of Information Architected’s education programs including the Findability, Search and Taxonomy course are developed by Information Architected’s principals, based on years of experience and research.

I’ve known Carl Frappaolo for the better part of my 15 years in knowledge management and he has been one of the pros from whom I have learned so much. Every time I think of him I think of his words “critical success factor” and smile. In the context of KM it means no good idea will ever see the light of day unless you can tie it to . . . the critical success factor of the company. KM became practical to me when I adopted those words as my own. Jerry Ash , Founder , Association of Knowledgework

Information Architected’s Integrated Consulting and Training Model

Modular Learning /Customized Training

This course is designed in a modular fashion to allow customization based on your specific needs.

The process begins with a survey and pre-training workshop in which Information Architected becomes intimate with your organization’s goals and objectives, current and planned projects, current level of understanding and experience with technology and practices.

Based on this input, we create a customized program that is a blend of education, exercises and workshops to move your projects closer to their goals and objectives, while simultaneously establishing a common level of understanding and competency in KM in your organization.

Tailored for Your Team

The program is applicable to teams at any stage of a KM initiative, and every role within that team. Whether you are in the early stages of planning a strategy or developing a supporting technology infrastructure, or part of a more mature team that needs to measure effectiveness, drive further adoption or migrate platforms the program including the tools and methodologies presented are sure to invigorate the team.

Potential Topics Covered Include:

Key Concepts and Frameworks

• Differentiating Knowledge Management from Information Management
• Explicit vs. Tacit Knowledge
• Harvesting Implicit Knowledge
• The Knowledge Chain

Positioning Knowledge Management as a Business Tool

• The End of Re-engineering
• Organizational Memory and Group Instinct
• Core Competencies and Core Rigidity
• KM Infrastructure and Interfaces
  • Project-based
  • Content-based
  • COPs/COIs
  • Lifestreaming
  • Collaboration vs. Knowledge Sharing
  • The Role of Security

The Cultural and Organizational Aspects of  Knowledge Management

• Human Behavior Challenges
• Building and Maintaining Communities
• Knowledge Leadership
• The Dilemma of Incentivization
• The Dilemma of Organization

Best Practices in Knowledge Management

• Where are the Killer Applications?
• Case Studies

Knowledge Management Technology Roadmap

• A technology Framework for Evaluating and Positioning Functionality
  • Intermediation
  • Externalization
  • Internalization
  • Cognition
• Positioning Legacy Applications
  • Databases
  • Search tools
  • Workflow
  • Document and Content Management
• Collaboration and Enterprise 2.0
• Knowledge Profiling and knowledge Directories

Justifying Knowledge Management

• Return on Innovation
• Return on Time
• Targeting Specific Costs and Benefits

Implementing a Knowledge Management Practice

• Knowledge Cafes
• Knowledge Harvesting
• Marketing and Education
• Readiness Assessment
• Conducting a Knowledge Audit
• Opportunities and Obstacles

Act Now – How Can We Help?

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