Tag Archive | "customer experience"

It’s Always Day One at Amazon/Zappos

July 22, 2009 5 comments

IAM Alert: Amazon.com has announced a “definitive agreement” to purchase the ecommerce, “powered by service” Zappos.com for 10 million shares of Amazon stock (current market value of $807 million). (see the Letter from the CEO – Tony Hsieh – to Zappos employees, describing the drivers and benefits behind the acquisition) Amazon has long been held […]


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“Dan conducted a workshop on taxonomy development and maintenance and I found him to very knowledgeable about the subject. He was able to use real world examples to help his audience understand the concepts he was trying to convey.”
by Alan Slutsky, Senior Systems Engineer Inxight Software

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