Tag Archive | "customer experience"

It’s Always Day One at Amazon/Zappos

July 22, 2009 5 comments

IAM Alert: Amazon.com has announced a “definitive agreement” to purchase the ecommerce, “powered by service” Zappos.com for 10 million shares of Amazon stock (current market value of $807 million). (see the Letter from the CEO – Tony Hsieh – to Zappos employees, describing the drivers and benefits behind the acquisition) Amazon has long been held […]

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