Tag Archive | "customer service"

It’s Always Day One at Amazon/Zappos

July 22, 2009 5 comments

IAM Alert: Amazon.com has announced a “definitive agreement” to purchase the ecommerce, “powered by service” Zappos.com for 10 million shares of Amazon stock (current market value of $807 million). (see the Letter from the CEO – Tony Hsieh – to Zappos employees, describing the drivers and benefits behind the acquisition) Amazon has long been held […]


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“During a week long "Proving Ground" for Information Architecture and Taxonomy, Dan added delightful perspectives from his incredibly diverse knowledge to help illustrate the classic techniques and lighten the rather dry science of IA. In the classes and workshops I learned that formality and formula are a first step and beyond that it is about context and connecting ideas. The Proving Ground experience has helped me in several ECM, information management, and data governance projects. Since the class I’ve followed Dan's blogs and podcasts that prove he is a master at connecting the science to the art, and knows how to get to the heart of managing enterprise content and knowledge.”
by Jeffrey Weiss, Senior Technology Consultant Russell Investments

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