Tag Archive | "ROI"

E2.0 Behavior Changes: Swapping Tools – Real to Digital

June 3, 2011 No comments yet

This post is a variation on what I’ve started and plan to continue on Use Cases, but rather than a Use Case, this is a Behavior Change. What’s the difference? You need both, and you want as many available in your toolkit as possible. Use Cases show more in-depth and “tangible/measurable” scenarios that you, as […]

ECM Use Cases: Onboarding New Hires

May 12, 2011 No comments yet

Many of the people and organizations that sell products or services for┬ácontent management and knowledge management are guilty of putting the technology before the problem. It’s easy to do, because it’s the most obvious piece of the puzzle to point to – but that doesn’t mean it’s the best way to discuss the impacts of […]


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