“I've known Carl Frappaolo for the better part of my 15 years in knowledge management and he has been one of the pros from whom I have learned so much. Every time I think of him I think of his words "critical success factor" and smile. In the context of KM it means no good idea will ever see the light of day unless you can tie it to . . . the critical success factor of the company. KM became practical to me when I adopted those words as my own.”
by Jerry Ash, Founder, Association of Knowledgework