Tag Archive | "ROI"

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E2.0 Behavior Changes: Swapping Tools – Real to Digital

June 3, 2011 No comments yet

This post is a variation on what I’ve started and plan to continue on Use Cases, but rather than a Use Case, this is a Behavior Change. What’s the difference? You need both, and you want as many available in your toolkit as possible. Use Cases show more in-depth and “tangible/measurable” scenarios that you, as […]

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ECM Use Cases: Onboarding New Hires

May 12, 2011 No comments yet

Many of the people and organizations that sell products or services for content management and knowledge management are guilty of putting the technology before the problem. It’s easy to do, because it’s the most obvious piece of the puzzle to point to – but that doesn’t mean it’s the best way to discuss the impacts of […]

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