KM is not a technology or an off the shelf solution, it’s about building an ecosystem comprised of business strategy, information technology, corporate culture, and business processes in order to translate intellectual capital into bottom-line profitability.

Although many have failed, many have also succeeded in leveraging KM to:

• Minimize the impact of “brain drain” from a graying workforce
• Increase collaboration and the re-use of intellectual property
• Decrease Time To Market (TTM)
• Increase responsiveness to customers
• Drive bottom-line profitability

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