Why the iPad Matters – Its the Beginning of the End




Even if you are not a techie or ECMer,  it would have been hard to miss all the marketing and press that has surrounded the iPad lately.  Numerous articles have weighed in on whether or not Apple will be a success both long and short term, what this means to Amazon, etc.

Relevant? yes. Interesting? Somewhat, to me. Do not get me wrong. I have been following the advent of iPad closely, but not from a “wall street” perspective. From my ECM-er perspective, the reason the iPad is so important is because it marks the beginning of the end of the old generation of publishing, and the popularization of e-publishing.  The ability to publish electronically – not just create and layout content electronically for a paper-based print run – but content created specifically for electronic delivery, is clearly not new. But, the overall market understanding of and appreciation for the full value of electronic content delivery has been lagging.  The popularizing of electronic-based content delivery, (yes, I think the Apple entrance into the market will help finally raise awareness and market demand overall, similar to the way Google raised the general market appreciation for the value of search) will not only allow publishers to take advantage of e-based delivery, but compel them to do so, and race to leverage the unique powers and capabilities of the media.

ECMers such as myself have been heralding the ability and associated benefits of designing content for e-based delivery for years, (see earlier posts ). Despite the ability to do so, however, the majority of business applications that involve content delivery remain rooted in paper-based delivery. Even in cases where content is created electronically (which is nearly exclusively now), design concerning output is almost always mired in paper-based metaphors.  (A simple case in point, just today I was asked to complete a form – it was available on-line, i.e., I could print the form from my web browser, complete it ala ink on paper, and – are you ready – fax it back. Just days ago I completed another form totally online, but the “publisher” of the form did not leverage any e-based delivery capabilities. I was asked to skip over irrelevant sections. Relevancy of sections was something that could have been handled automatically based on data I had already entered.)

Now, with the popularizing of e-based consumption of content, it is likely that content publishers (taken in the strictest and loosest sense of that phrase), will wake up and actually leverage the publishing media to its fullest value. Dynamic links, multimedia, content in context – by person, geography and time of day, will more readily be embraced and supported by those that provide content – from books and newspapers to coupons and name badges.

The market is at an inflection point, much like it found itself circa the 1980s, with the popularizing of imaging technology. Scanning technology had been around for quite some time before that, but organizations were still mostly thinking in terms of paper.  Imaging was a “new capability” that augmented paper. It was not uncommon to find organizations that were printing content, only to scan it into an online imaging system.  Hard to believe? (Hey, I still occasionally find examples of people doing this.) This mentality is not so different from that of organizations today that create volumes of content online and then design output for paper– either exclusively, or online versions of paper metaphors.

Practices and approaches to publishing (i.e. electronic content delivery) have started to change, and will surely begin to pick up speed. I was recently talking to a very good friend of mine who has been in the text book publishing industry as an editor for over 15 years. We began talking about our careers colliding and she shared with me that she was currently working on over 130 e-based books – not publishing the same paper-based book online – but books specifically tailored to take advantage of the dynamics and flexibility of electronic delivery, exclusively.

For those electronic content management technology vendors that have focused on dynamic delivery, there time is here.  I have commented on the opportunity that this represents for ECM many times.

Folks such as MarkLogic, PTC, Tridion, and SiberLogic should find a burgeoning market that “suddenly” better understands their value proposition. Others such as Astoria and HiveFire, may likely reposition their underlying capabilities to more directly address this growing need. ECM bastions such OpenText and EMC (especially with their X-Hive acquisition) are well positioned to re-direct attention to these capabilities they have touted for years, to a mostly blind and deaf consumer.

DITA will become the “new html” and gain far greater market awareness and adoption.  The onus will be on  the distributor of content to become innovative to leverage the new capabilities and to think beyond  8.5 x 11 static media.

So, take a deep breath, we are only getting started – but we are surely entering the beginning of the end of publishing as we know it.

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  • http://beyondplm.com Oleg Shilovitsky

    I agree. I think iPad is the first step in changing the way publishing works. People will be more interested to consume content online. It might impact such non-traditional ECM areas like Technical Documentation in Product Development.
    http://plmtwine.com/2010/04/06/plm-ipad-and-high-impact-technical-documentation/
    http://plmtwine.com/2010/01/28/who-can-generate-3dplm-content-for-ipad/
    Best, Oleg

  • http://blog.hivefire.com/ Taariq Lewis

    An excellent piece here, Carl. Thank you. Publishing is changing and for marketers who are publishers, their is an acute lesson here as well. The nature of content and publishing to market will need to change as well. Who knows? Maybe curated marketing content on your iPad from your favorite vendor? By the by: Where are the publishers in this debate? MacMillan? Wolters Kluwer? PennWell?

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  • whitneytidmarsh

    Great article, Carl. The more popularized mobile devices become, the more relevance they'll have in the workplace….with the sales of the iPad hitting nearly half a million in the first few days, electronic content delivery is now more relevant than ever. So I agree that the time is now for vendors who have sought success with digital publishing…both in the consumer and the enteprise world. I admit I think of my iPad first as a personal device (I absolutely love the iBooks and Kindle reading apps, am addicted to crosswords and word games, do all my email on the iPad when away from my computer, search for restaurants with the Zagat application, catch up on news, and so much more)….but I love the experience so much that I'm dying to use it more for work. The native Webex application is a real win — I actually like doing meetings on my iPad more than on my computer for the zoom in and out capabilities by touch (although it doesn't work if I need to be presenting). My better half is working avidly on business applications for the iPad that I will eagerly beta test. And I'm anticipating many more business-worthy tools and applications to emerge in the coming months as the iPad becomes a more prevalent tool in offices around the globe. That certainly does open the door for ECM-ers everywhere…

  • carlfrappaolo

    Whitney – its great when ecm solution providers “eat their own dog food” – and yes, I agree that the iPad is predominately viewed/used as a personal tool at the moment. As I said in the blog post, Google also was first popularized on the commercial public web – but did an amazing job at raising the business users' awareness of the power of technology. Search pre-existed, as you know for over 20 years, but suddenly every business user understood its value proposition. The popularization of intelligent content delivered in context in the public realm will surely make the light bulb go off again. “Why can't I do this on my intranets too? Enjoy your iPad and good luck to your hubby in building you new apps. Anything particularly interesting?

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